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terms & conditions 
In order that we can work well together... 
In the case of cancellation 
Bookings are made on a first come first served basis therefore, once you book an appointment it is guaranteed and we will turn other prospective clients away who may later want that time. Hence, If you need to cancel any appointment we politely request that you provide at least 48 hours notice to avoid being charged for the session. 
We will equally provide you with 72 hours notice in the case that we need to postpone the lesson. In the case that we have to, for an unforeseeable reason’ cancel your session with less than 48 hours notice, you will obtain not only your re-scheduled session, but an additional session at no charge. 
In the case of lateness 
Sessions are 45 minutes in duration with the exception of the Introductory Session which is 1 hour. The session time starts at the time of the booking and in the case of lateness we are unable to extend the session time due to other client bookings following on from yours. Hence, we recommend that you arrive in good time to make the start of your session. There is a large waiting room available. 
In the case that you decide to discontinue with a group course of sessions  
We have not had this situation yet, but just in case and to be clear, as there is a discount for prepaying a course of sessions please do not take up this offer unless you are reasonably certain that all of your sessions will be used. If this is not possible and a refund is necessary, the refund will be calculated by charging full session price of £75 for the sessions taken.   
‘Risks’ to be aware of when you take Alexander Technique Sessions 
Please be aware that whilst the work with an Alexander Technique teacher is relatively gentle, physiological changes do take place and you should be aware that during / after a session you may experience the following. If you are in any doubt about whether you should take sessions please contact your GP to discuss it. 
You may feel more relaxed and even sleepy after a session – do bear this in mind when you plan any activities following your session. 
You may feel unusually elated from the positive effects of the session – mentally, physically and emotionally. Take care during this period as this is when absent mindedness / accidents can happen! 
You may experience different / changing pain patterns and even a temporary increase in discomfort in the process of change induced by the Alexander Technique. 
You may feel light headed (relatively frequent) following table work which is usually quickly alleviated with a glass of water and being gentle with yourself. There is the risk of fainting. Do please advise us If you have low blood pressure and also speak to your GP with respect to the appropriateness of the Alexander Technique for you. 
As 10 Harley Street is a public place and as we work with more than one person there is a risk of infection. Whilst infection control procedures are implemented by 10 Harley Street and in our own procedures, we politely request that if you have a transmittable infection that you inform us and we discuss how we might work. In the case that you have, for example a bad cold we would request that you postpone your lesson (with 48 hours notice to avoid payment) and that we likewise do the same for you. 
If you have any additional questions / concerns with respect to these terms and conditions, please do contact us.